Toronto – March 30-April 1 – The Global Healthcare Professionals Network is pleased to announce the key speakers that will take the spotlight during the 2016 conference. This year’s opening keynote is Sholom Glouberman, PhD, Philosopher in Residence, Baycrest Centre for Geriatric Care, Adjunct Assistant Professor, University of Toronto and Founder, Patients Canada. He speaks on behalf of: Making Small Changes with Patients, Can Change Everything. The session covers learning objectives such as, discovering what needs changing from the patient’s point of view, how to make changes that count and how to create patient led change in complex systems. Day Two leads off with Keynote and President/Chief Executive Officer, Dr. Joshua Tepper, MD, MPH, MBA of Health Quality Ontario (HQO).
Attendees will have the opportunity to hear experts within the ever changing patient experience field. Presenters such as Chairperson, Brenda E. Tan FSHCA, President, Ontario Patient Relations Associations (OPRA) speak on: Complaints Management for Marginalized Groups.
- Discover ways to overcome bias and stigma
- Learn about initiatives that break through the communication barriers
- Identify core values that determine commitment to quality health care and services
- How an organization works together with licensing officers in complaint resolution